Last updated 12/21/18
PLEASE READ THIS DOCUMENT CAREFULLY
We respect your privacy and are committed to maintaining and using any information we collect through your use of our Services responsibly.
The Information We May Collect
Our primary purpose in collecting information from or about you is to provide you with a safe, smooth, efficient, and customized experience. Depending on the manner in which you use our Services, we collect information about you that we deem necessary for providing Services and features that optimize, secure, and ease your user experience.
Personal Information or Personal Data (“PII”): Solar Resource may collect and process information that could be directly or indirectly associated with you, information such as your full name, company name where applicable, username and password, phone number, email address, billing or mailing address and other information that you share with Solar Resource. You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Services because such information may be required in order for you to register for an account; participate in Solar Resource’s referral platform to Solar Providers; ask a question; or initiate other transactions on our Website.
Non-Personal Information: Web Beacons, also known as pixel tags and clear GIFs, (“Web Beacons”), are electronic images that allow a Website to access cookies and help track marketing campaigns and general usage patterns of visitors to those websites. Web Beacons can recognize certain types of information, such as cookie numbers, time and date of a page view, and a description of the page where the Web Beacons are placed. No PII about you is shared with third parties through the use of Web Beacons on our Website. However, through Web Beacons, we may collect general information that will not personally identify you, such as: Internet browser, operating system, date of visit, time of visit and path taken through the Website. Solar Resource may also collect other Non-Personal Information as visitors browse our Website, such as the web traffic, what pages are visited, and from where visitors come. We may compile this Non-Personal Information to enable statistical analysis of our Services that would be used internally or with external assistance to make improvements to our Website and Services.
How We Use the Information We Collect
|Purpose of the processing||Legal basis for the processing|
|To provide you access to our Services, to administrate your Solar Resource account and communicate with you regarding your Solar Resource account and use of our Services.||Performance of contract.|
|To market and advertise our Services, including making recommendations on solar needs and other Services you may be interested in, conducting market research, surveys or competitions.||Balancing of interests where Solar Resource has pursued the legitimate interest of conducting marketing activities.|
|To connect you with the Solar Providers who have the ability to provide quotes and other solar installation information customized to your project scope and requirements.||Performance of contract.|
|To prevent, detect, investigate and take measures against criminal activity, fraud and misuse of or damage to our Services or network and to take measures against other threats against Solar Resource’s, a Solar Provider’s or another third party’s rights.||Legal basis for the processing: Balancing of interests where Solar Resource has pursued the following legitimate interests: (a) Solar Resource’s interest of investigating suspicion of and taking measures against misuse of or damage to our Services or network; (b) Solar Resource’s and/or third party’s interest of investigating and producing evidence regarding criminal activity, fraud and other threats against its interest; and (c) Competent authority’s interest of conducting law enforcement activities and collecting evidence for such purposes.|
|To comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests.||Compliance with a legal obligation to which Solar Resource is subject.|
Disclosure of your PII
Solar Resource may also disclose any of your information, which in some cases includes PII, in the following situations:
- With our authorized service providers. Solar Resource may share your PII with our authorized service providers that perform certain services and process PII on our behalf. These services may include providing customer service and marketing assistance, performing business and sales analysis, supporting our Website functionality, and supporting contests, sweepstakes, surveys and other features offered through our Website. These service providers may have access to PII needed to perform their functions but are not permitted to share or use such information for any other purposes.
- With our business partners, including but not limited to, Solar Providers. When you use our referral platform or engage in promotions offered through our Website, we may share PII with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.
- In connection with a substantial corporate transaction, such as the sale of our business; a divestiture, merger, consolidation, or asset sale; or in the event of bankruptcy. If another company acquires Solar Resource, that company will take on all responsibility for the information we collect, including PII, and it will assume all rights and obligations with respect to that information. Should this happen, the acquiring company may implement its own policies with respect to your information.
Solar Resource may also use and share Non-Personal Information we collect with third parties to develop and deliver targeted advertising on our Website or applications of third parties, and to analyze and report on advertising you see. We may combine Non-Personal Information we collect with additional Non-Personal Information collected from other sources. We also may share aggregated, non-personal information with third parties, including advisors, advertisers and investors. For example, we may engage a third party acting on our behalf to collect web log data from you (including IP address and information about your browser or operating system) when you use our Website and other websites you may access during your Internet browsing session, or place or recognize a unique cookie on your browser to enable you to receive customized advertisements or content. For more information regarding your choices about how third parties collect information about you on our Website see the section titled Do-Not-Track Procedures below.
Please keep in mind that all of the information that you disclose or content that you post under your reviews of Solar Providers or in your user profile, forum posts, comments or other public portions of our Website becomes public information. Because this information is publicly available, we cannot control how others treat it so we ask you to exercise care in deciding what information you chose to share.
We will save any PII you submit through Solar Resource’s Solar Provider referral platform only for as long as necessary to perform the Services thereunder, but only as long as allowed under the laws of your particular jurisdiction or twenty-four months (24), whichever is longer, or you otherwise exercise your right to erase your PII. We will save your PII submitted through any account created on the Website until you erase or delete the account or otherwise exercise your right to erase your PII.
Access to Your Information and Other Rights
You are, at any time and free of charge, entitled to receive a copy of the PII that we hold about you and information about the processing thereof. Please note that Solar Resource needs to be able to determine your identity in order to be able to respond to your request.
If you believe that any PII we are holding is incorrect or incomplete, please send an email with your specific request to firstname.lastname@example.org. We will work with you to make any corrections deemed necessary. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
You have the right to request that Solar Resource restricts the processing of your PII under certain conditions. For example, if you contest the accuracy of the PII, the processing may be restricted for a period enabling Solar Resource to verify the accuracy of the PII or if Solar Resource no longer needs the PII for the purposes of the processing but you require the PII for the establishment, exercise, or defense of legal claims.
You have the right to have your PII deleted without undue delay and Solar Resource is obliged to delete your PII without undue delay if, for example, the PII is no longer necessary in relation to the purpose for which it was collected or otherwise processed. Please note that Solar Resource is not obliged to delete the PII if Solar Resource can show that the processing is necessary, for example, for the establishment, exercise, or defense of a legal claim.
If you provide your email address to Solar Resource, you will always have the opportunity to opt out of receiving email newsletters and promotions through the unsubscribe link in the email communications or by logging into and changing the preferences for your user account. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that changing information in your account, or otherwise opting out of receipt of promotional email communications will only affect future activities or communications from us. If we have already provided your information to a third party (such as a credit card processing partner) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party.
You have the right to object, on grounds relating to your particular situation, at any time to Solar Resource’s processing of your PII if the processing is based on, for example, legitimate interests. If you object to such processing, Solar Resource will no longer be entitled to process your PII based on such legal basis, unless Solar Resource can demonstrate compelling legitimate grounds for the processing which overrides your interests, rights, and freedom or if it is conducted for the establishment, exercise, or defense of a legal claim.
You have, under certain conditions, the right to receive the PII concerning you and which you have provided to Solar Resource, in a structured, commonly used and machine-readable format and have the right to transmit such PII to another data controller without Solar Resource trying to prevent this, where Solar Resource’s processing of your PII is based on a contract or consent and the processing is carried out by automated means. In such case you have the right to request that the PII shall be transmitted from Solar Resource directly to another data controller, where technically feasible.
You also have the right to withdraw your consent, if applicable. If you withdraw your consent, please note that this does not affect the lawfulness of the processing based on your consent before its withdrawal and that Solar Resource may, under certain circumstances, have another legal ground for the processing and therefore may be entitled to continue the processing.
If you are unhappy with our processing of your PII or of an alleged infringement of the General Data Protection Regulation or other applicable data privacy laws, you may lodge a complaint with a competent supervisory authority, for example in the country of your habitual residence or place of work.
Our Policy Concerning Children
Securing Your Information
Solar Resource takes a range of security measures designed to protect your PII and keep it confidential (unless it is non-confidential by nature) and free from any unauthorized alteration. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of financial information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.
Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. As the safety and security of your information also depends on the precautions you take, we ask you not to share your password with anyone.
Third Parties and Other Information Collectors
Note that any Do-Not-Track instructions from your browser or similar mechanism will not affect our collection of the data that you voluntarily provide to Solar Resource through such means as browsing our Website, signing up for any of the Services, entering PII into information fields on our Website, or posting on any of Solar Provider directories (review), our forums or blogs. Be advised that third parties are free to collect any information that you volunteer to Solar Resource that is visible to the public. Therefore, please do not provide Solar Resource with any information that you do not want collected.
California Civil Code Section 1798.83 Compliance
Under California law, upon request Solar Resource is required to disclose to its California customers the identity of any third parties to whom we have disclosed PII within the previous calendar year, along with the type of PII disclosed, for the third parties’ direct marketing purposes. Please note that under California law, we are only required to respond to a customer request once during any calendar year. If you are a California resident and would like to make such a request, email us at email@example.com.
Users Outside of the United States
The Website and Services are hosted in the United States and are governed by the laws of the United States. If you are using the Services outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where Solar Resource’s servers and databases are located. By using the Sites, you consent to the transfer of information to countries outside your country of residence.
Transfer of Personal Information to Countries Outside the EU/EES
Solar Resource is organized in Colorado and based in the United States of America. The Solar Providers are also be located outside the EU/EEA. Your PII is therefore transferred outside the European Union (“EU”) and European Economic Area (“EEA”). Such transfer is necessary for the performance of the contract between you and Solar Resource (article 49.1 (b) of the GDPR).
No Rights of Third Parties
Solar Resource LLC
2937 South Madison St.
Denver, CO 80210